Frequently Asked Questions
Yes, 100%. We have active subscriptions to all the authors of the products featured on our website. We download from them and redistribute to you.
The downloads are not altered in any way except for a few products that need activation before usage. The license keys for your downloads are viewable from the Account section of the site, accessible from the top menu.
As many as you like. The plugins and themes are GPL licensed so you can use them as often as you like on as many sites as you like. Got a friend who’s building a site? Go share them with your friend. Seriously, there are no catches.
No. If you require technical support regarding a plugin or theme then you will need to either purchase the product directly from the author (a link is provided) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask around some of the helpful WordPress community forums.
Not offering support is the way in which we are able to offer the subscriptions at the discounted price.
All items listed on our site are developed by third-party builders & redistributed via General Public License (GPL). WP Xtra is not affiliated or associated to any of the third-party builders or trademark house owners. The WordPress® and WooCommerce® emblems are owned by their respective house owners. Use on this website is for identification solely and doesn’t indicate endorsement. WP Xtra is not endorsed or owned by, or affiliated with, the WooCommerce Inc or Automattic Inc.
Yes. All our products are regularly kept up to date. As soon as we are notified about an update, we download it from the developer and update it on our site. As long as you have an active subscription then you will have access to the updates.
All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).
This means that once we have purchased the item we are free to redistribute it if we choose to do so.
Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you.
Members can contact us via the Support Ticket system which is accessible here. Due to a deluge of spam emails through our original contact form, we have had no option but to answer questions to members only until further notice.
All of our files are scanned for viruses by Immunify. You can be 100% sure that the file you have downloaded from us is clean and safe. You should understand that viruses and malicious code are completely different things. Virustotal is a tool for checking files for viruses, and you cannot use it to detect malicious code in PHP/JS, such as backlinks, web shells, or backdoors.
Today’s malicious code can be no different from ordinary code and it is often impossible to detect it with automated tools. However, we recommend using specialized tools such as VirusDie or Imunify to locate malicious code in files if you encounter such a need.
In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others). For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. These are called false positives.
We believe in the open source community and believe that WordPress should be available to all.
Unfortunately, premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young.
We are providing a third way by redistributing the code without any unneeded extras.
In situations, where our subscription with the original developer has expired and we do not have any intention to renew it further because of any reason. In this case, you won’t see updated version of the product.
In case of Element Envato products, if the developer has removed the product from Element Envato, we cannot provide further updates to that product.
Sometime, due to trademark issues or DMCA notices, we do remove the products from our store.
No, you will be able to use the products even after the membership expires. Though the download and updates will not be available but your existing installed plugin or theme will continue to work in your websites.
Pablo Alf is the trading name of the parent company of WP Xtra. You can be confident that payment is going to the correct business and that you are covered by the applicable PayPal buyer protection.
